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If your question was not addressed in our FAQ or Privacy policy, please contact us by  using the web form provided below or by email at vibramonly@only-trade.com All emails are answered within 24 hours except weekends , please do not send several emails  with the same request or question. When submitting a question regarding a recent purchase, please make sure to include you full  name, email address originally used for purchase and order number if available. We will not give any information regarding your purchase including tracking over  the phone. All purchase request or questions must be submitted by email only. Please contact us or email to us MSN: Ivyqing023@hotmaill.com Customer Service NO.1 phone :+8618716280578